Squirrly Cloud notices and errors
Every message below is the exact text Squirrly Cloud shows, grouped by screen. Search this page for the words you see (Ctrl+F or Cmd+F), then read what it means and what to do.
Messages that appear in WordPress are marked. Several Cloud screens come from the plugin, so some wording mentions a plugin menu.
Websites
| What you see | Where | What it means | What to do |
|---|---|---|---|
| “First you need to add a website to your account Add Website.” | Keyword Research, GEO Audit, Google Rankings, the editor | The account has no website | Add one on Websites |
| “You can’t add more Websites. Check your Account Info” | Websites | All your website slots are used, disconnected websites included | Upgrade, stack a plan, or delete a website |
| “You reached the maximum number of websites for your account. Please upgrade your plan or add a new subscription. (you can stack multiple subscriptions)” | Connected Websites | More connected websites than the plan allows | Upgrade, stack, disconnect or delete |
| “Limit Exceeded” | A greyed row in Connected Websites | This row is over the limit | Same as above |
| “Invalid URL” | The add form | The address isn’t valid | Type the full address with http:// or https:// |
| “Website not found!” | The edit pop-up | The URL change failed | Contact support |
| “This website is disconnected. Please choose another website.” and “This website was disconnected. Please select another website.” | Account Info, Live Assistant, Keyword Research, GEO Audit, Google Rankings | The selected website is disconnected or banned | Select another, or reconnect it. For a banned website, contact support |
| “Domain names don’t match. WordPress domain is (…). Change the domain name to match the WordPress domain.” | Tooltip on the warning triangle | The WordPress address and the Cloud address have different hosts | Click the triangle and pick a button in Fix Website Domain: |
| “(not connected)” after the URL | Post to WordPress pop-up | The website has no plugin connection | Connect the plugin on that site |
Moved or cloned sites (in WordPress)
These appear in the WordPress dashboard of the site. On the Cloud the same site can show the exclamation mark. Moved or cloned sites explains how Squirrly decides.
| What you see | What it means | What to do |
|---|---|---|
| “Squirrly Cloud noticed this site’s address changed and is verifying it. This takes about a minute – please refresh the page shortly.” | The new address is being checked | Wait, then refresh |
| “It looks like this website was cloned, staged or moved to a new address, so Squirrly Cloud can no longer verify it. Please reconnect this site to Squirrly Cloud so your SEO data keeps working.” | The original still answers, so this copy is a clone, or the site key is tied to another site | Click Reconnect this site |
| “This site needs to reconnect to Squirrly Cloud” | The screen that goes with the message above | Click Reconnect this site |
Account and login
| What you see | Where | What it means | What to do |
|---|---|---|---|
| “Your account was deleted. Use another email address.” | Login page | This account was deleted | Register with another address |
| “The password is not correct.” | User Profile, delete pop-up | Wrong password on the delete form | Try again |
| “To change the e-mail address on your account, please contact support.” | User Profile | The field is locked | Contact support |
| “invalid token” | A plain page after you open a Cloud link | The one-time sign-in link expired or was already used | Open the link again from the plugin |
| No message, you land on the login form | An old sign-in link | The old link no longer logs you in | Log in |
| “We found your email, so it means you already have a Squirrly.co account. Click I already have an account and login. If you forgot your password, click here” | WordPress connect form | The email already has an account | Log in with that account |
| “Your email is not valid. Please enter a valid email.” | WordPress connect form | The email format is wrong | Fix it |
| “Wrong email or password!” | WordPress connect form | The login failed | Fix it, or use Lost password? |
| “You disconnected your website from https://cloud.squirrly.co/” | WordPress connect form | The website is disconnected on the Cloud | Reconnect it on Websites |
Limits and plan
| What you see | Where | What it means | What to do |
|---|---|---|---|
| “You’ve reached your Keyword Research Limit” and Check Your Account | Find Keywords | No Keywords Lookups left | Wait for Reset day, or use Buy More Credits |
| “You reached the maximum number of audit pages for your account.” | GEO Audit | All audit pages are used | Remove an audit page or upgrade |
| “You’ve made too many requests, you can request one page audit per hour.” | GEO Audit | A page audit was requested too soon | Wait an hour |
| “The audit for all pages can be made once an hour.” | GEO Audit | The full audit was requested too soon | Wait an hour |
| “Could not refresh the rank. Please check your SERP credits here” | Google Rankings | No SERP credits left | Buy More Credits on Account Info |
| Upgrade Plan or Buy More Credits | Account Info | A counter reached zero | See Add more credits |
| Due Date: in red | Account Info | The due date passed | Renew the plan |
| Expires: never | Account Info | The plan has no end date | Nothing |
| No notice, limits drop and Limit Exceeded rows appear | Connected Websites, Account Info | A paid plan ended and the account fell back to Free | Renew |
GEO Audit and AI Visibility
| What you see | What it means | What to do |
|---|---|---|
| “Audit page is added. The audit may take a while so please be patient.” | The page was added | Wait for the audit |
| “Error! Could not find the audit page in your website.” | The URL’s host isn’t exactly the selected website’s host | Check www and the selected website |
| “Error! Could not add the audit page.” | The add failed | Try again, then contact support |
| “Audit page sent for recheck. It may take a while so please be patient.” | The recheck was sent | Wait for the audit |
| “The page is removed from GEO Audit.” | The page was removed | Nothing |
| “Not a valid email address.” | The Audit Email isn’t valid | Fix the address |
| “Connect Google Analytics to unlock AI Visibility” | Google Analytics isn’t connected for this website | Click Connect Google Analytics, or use Connect Tools |
| “No AI-engine traffic detected yet” | Analytics is connected and has no visits from AI engines | Check again later |
Google Rankings
| What you see | What it means | What to do |
|---|---|---|
| “Google Search Console has no data for this keyword” | Search Console has nothing for this keyword | Wait for Search Console data, or use a plan with SERP checks |
| “GSC Token Expired. Reconnect Google Search Console from ‘Technical SEO > Connect Tools’.” | The Google connection expired. On the Cloud the path is Settings > Connect Tools | Reconnect it there |
| “Can’t load data!” or “Could not load data.” | The rankings didn’t load | Reload the page |
| “<keyword> is queued and the rank will be checked soon.” | The check is on its way | Check back later |
Connection with Squirrly Cloud
| What you see | What it means | What to do |
|---|---|---|
| “Squirrly Cloud is temporarily unavailable. The connection will be restored automatically once it’s back.” | The Cloud didn’t answer | Wait |
| “Squirrly Cloud is down for a bit of maintenance right now. But we’ll be back in a minute.” | Maintenance | Wait a minute and reload |
| “Too many API attempts, please slow down the request.” | Too many requests in a short time | Wait, then try again |
| “There is a connection error with Squirrly Cloud. Please check the connection and refresh the page.” | The Cloud sent no data | Check the connection and refresh |
Post to WordPress
| What you see | What it means | What to do |
|---|---|---|
| “Great! Your post was sent” | The post reached the website | Check it in WordPress |
| “Error received: <message>” | The post failed | Read the message after the colon |
| “Could not publish to this website” | The post couldn’t be created | Check the plugin connection on that site |
| “Connect Squirrly SEO to Squirrly API first” | The site can’t be reached or isn’t connected | Connect the plugin, then try again |
| “Invalid Request” | Any other failure | Reload and try again |
Articles and images
| What you see | What it means | What to do |
|---|---|---|
| “You don’t have any Articles yet. Add a new Article” | No articles for the selected website | Add one, or pick another website |
| “Are you sure you want to delete this post?” | The X on the list asks for confirmation | Confirm or cancel |
| “Sorry, you are not allowed to edit this item.” | The post belongs to another user | Only the author can open it |
| “You can only upload images (JPG, PNG, GIF or WEBP).” | The file isn’t an image of these types | Upload a JPG, PNG, GIF or WEBP |
AppSumo codes
| What you see | What it means | What to do |
|---|---|---|
| “Your plan was successfully upgraded!” | The code is applied | Check Account Info |
| “The code is invalid! Please add a valid code.” | The code doesn’t exist, was used or was refunded | Check it for typos |
| A notice that the account already has the maximum number of AppSumo codes and the code was not used | The account is at the last tier | Keep the code, it stays unused |
| “Can not update the plan! Please contact us.” | The plan couldn’t be created. The code is given back and your previous plan stays | Contact support |
How do I redeem my AppSumo code? has the steps.
Billing
| What you see | What it means | What to do |
|---|---|---|
| “You have no subscriptions yet.” | No FastSpring or Paddle subscription on this account. Free and AppSumo plans aren’t listed | Nothing, or buy a plan |
| “You have no orders yet.” | No orders for this subscription | Nothing |
Dev Kit
| What you see | What it means | What to do |
|---|---|---|
| “Can not create archive! Please contact us.” | The plugin ZIP couldn’t be built | Contact support |
| “DevKit Package Added.” / “Can’t add DevKit Package!” | Result of Add Package | On failure, try again |
| “DevKit Package Saved.” / “Can’t save DevKit Package!” | Result of saving a package | On failure, try again |
| “DevKit Package Deleted.” / “Can’t delete DevKit Package!” | Result of Delete | On failure, try again |
| “The package is in use. Can’t be deleted.” | A website uses this package | Set another package on that website first |
| “Can’t load DevKit Package!” | The packages didn’t load | Reload the page |
Web Dev Kit in Squirrly Cloud covers packages and the ZIP.
Permissions
| What you see | What it means | What to do |
|---|---|---|
| “You do not have permission to access this page. You need Squirrly SEO Editor role.” | The login lacks the role for the Live Assistant | Contact support |
| “You do not have permission to access this page. You need Squirrly SEO Admin role.” | The login lacks the role for Settings screens | Contact support |
Troubleshooting
Something changed and there’s no message
A plan that ended shows no notice. Check Due Date: on Account Info.
A message names a menu I can’t find on the Cloud
Some wording comes from the plugin. Technical SEO is Settings on the Cloud, and the menu table lists the other names.
My message isn’t on this page
Note the exact text and the screen, then use the contact form under Need Help? in the top bar.
Frequently asked questions
What does the exclamation mark on a website mean?
The WordPress address and the Cloud address have different hosts, as this FAQ explains.
Why does a message say “Technical SEO” on the Cloud?
Those screens come from the plugin, and on the Cloud the same place is Settings.
Where do I get more keyword researches?
Use Buy More Credits or Add 300 KR / mo on Account Info.
Can I request a page audit more than once an hour?
No, the limit is one page audit per hour.
Related tutorials
- Squirrly Cloud App: the menu and what each screen is for.
- Websites in Squirrly Cloud: icons, limits and moved sites.
- Optimize content in Squirrly Cloud: the editor and Post to WordPress.
- Account, plans and billing in Squirrly Cloud: credits and renewals.
- Web Dev Kit in Squirrly Cloud: packages and the ZIP.
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